Lumber has been in business since 1927, founded in Curwensville, Pennsylvania. Over the decades, we have grown and, in 2007, acquired John H. Brubaker’s three locations in Lancaster County. We are a family-owned business and are proud to say we will remain one. Since entering the Lancaster market, Lezzer Lumber has built a reputation as a top-tier distributor of building materials to both residential and commercial building trades. With two traditional lumberyard locations and two more just outside the county in Harrisburg and Mohnton, we provide prompt service across a wide market area with resources in and around the county. Our commitment to keeping customers informed is unmatched in the market. Every spring, we host our Vendor Expo, which brings together all our trade partners and manufacturers in one place to meet nearly 1,000 builders and remodeling customers, sharing new products and techniques. Here’s a link to watch how our Expo affects key stakeholders in Lancaster County: https://youtu.be/HbA0MTD48yQ. But we don’t stop there. We also offer smaller, regular events throughout the year at our facility called “Lunch with Lezzer.” These events are tailored to the season—focusing on decking and outdoor living in the spring and kitchens and millwork in the fall. I don’t think there’s a company out there that doesn’t claim to have great customer service—but at Lezzer Lumber, we can prove it! We make approximately 1,000 deliveries each month from our two Lancaster County locations, and every delivery is evaluated for On Time and In Full (OTIF) performance. We only give a passing grade if the delivery is on time and complete. We maintain a 95% OTIF rate, which is an impressive achievement considering the industry’s ongoing supply chain challenges. While we’re proud of this number, we continue striving for 100%, working daily to address issues within our control and pushing our suppliers to improve their OTIF performance. We also believe our approach to serving the market is unique. When a builder does business with us, the salesperson is our operation’s key point of contact. However, behind every salesperson is a dedicated team of estimators, sales coordinators (Facilitators), product specialists, load pullers, and drivers—all focused on making the customer experience exceptional. Whether sourcing unique products, assisting with custom design features, selecting and installing a 24-foot-wide sliding patio door, or delivering an emergency load to finish the job, our team is committed to ensuring our customers’ success.
*All Associate Partner of the Year entries were nominated by a BIA Builder Member.